Frequently Asked Questions
FAQs
All Tours and Hop-On, Hop-Off services require a reservation.
Changes or cancellations can be made 24 hour prior to departure. After that time, all bookings will be considered non-refundable. Please note that no shows or missed departures will not be refunded.
Yes, but changes are based on availability.
Absolutely not! Vancouver is well-known for its rainy weather and our tours run rain or shine. Don’t forget to bring along an umbrella!
- Westcoast Sightseeing accepts payment with VISA, Mastercard and American Express. Direct Debit is currently not available.
- Tickets purchased through WeChat or Alipay will not be accepted.
Adult pricing is applicable for those 13 years and older. Children are aged 3-12 years, and infants 2 and under are free on all services conducted by Westcoast Sightseeing.
No, at least 1 adult must book and travel with any children under the age of 12.
Currently, our Guided Tours are conducted entirely in English. Hop-On, Hop-Off offers recorded commentary in English, French, Spanish, German, Japanese, Korean & Mandarin via the AudioMe App.
With the exception of registered service dogs, no pets are allowed on board.
Double Decker buses on our Hop-On, Hop-Off tour are accessible for motorized and collapsible wheelchairs, walkers or strollers.
Stop #2 – Pinnacle Hotel Harbourfront sidewalk is inaccessible for the wheelchair lifts. Guests with motorized mobility aids will have to board at the closest alternative Stop #1.
Please contact us at 1-877-4551-1777 if you have any questions.
All Hop-On, Hop-Off Double-Decker buses are equipped with wheelchair lifts that can accommodate a motorized wheelchair or scooter to a maximum capacity of 650lbs (300kgs). Collapsible wheelchairs, scooters and strollers can also be accommodated.
Stop #2 – Pinnacle Hotel Harbourfront sidewalk is inaccessible for the wheelchair lifts. Guests with motorized mobility aids will have to board at the closest alternative Stop #1.
Each designated bus can accommodate up to 2 motorized or collapsible wheelchairs and 2 collapsible walkers or strollers at the same time.
Guests with wheelchairs, walkers or strollers have courtesy seating on the lower level of the bus. Due to Provincial safety regulations that require all equipment to be secured and stored, strollers and walkers are not permitted to be kept with the guest at their seat or on their lap. We do not accept reservations for courtesy seating.
We recommend bringing compact, foldable strollers to ensure they can be accommodated on the bus.
If the bus has reached its capacity to accommodate wheelchairs, walkers and strollers, you will need to wait for the next bus. The live map on Hopmap.ca will help you identify when the next bus will arrive. Strollers and walkers are not permitted to be stored with the guest at their seat or on their lap.
We do offer free wheelchair, walker, and stroller storage at our Canada Place Welcome Centre kiosk.
- Camera or video camera
- Water bottle
- Comfortable walking shoes
- Comfortable clothing for the weather
- Umbrella for rain or shade
- Local currency or credit cards
Wear comfortable walking shoes and dress appropriately for the weather depending on the season. Check the weather prior to arrival into Vancouver. Bring an umbrella or rain jacket just in case of inclement weather.
If you are travelling in a large group please call our Contact Centre, and notify them of the groups you are travelling with. We will try our best to keep all groups together, however, it is not guaranteed. In addition, if you are seeking to inquire Private Charter services or have a group of 20 or more please click here, or call our Contact Centre at 604-451-1600 or e-mail charters@glwcs.com for further information. Note that smaller groups booking the normal scheduled tour may not be guaranteed seating on the same vehicle.
All of our Guided Tours offer complimentary pick-up and drop-off at select hotels in Vancouver. A pull-down list of pick-up locations will be provided during the booking process and are different depending on the tour you’ve chose.
The Welcome Centre is located in the heart of the Main Plaza. The kiosk has a giant maple leaf printed on it.
- We will not pick up at the Vancouver Airport.
- We can drop-off at the Vancouver Airport on select tours. Please contact our office to inquire.
Westcoast Sightseeing must be advised 24 hours prior to tour departure that guests will be bringing luggage with them to Victoria or Whistler.
Our fees include surcharges such as transportation, fuel and administration for applicable activities.
All of our pages, except for the Hop-On, Hop-Off LiveBus Map, are protected by SSL Security, which encrypts all information sent to our server, including all personal information sent as part of the booking process, or on our Contact Us form. This does come at a small performance cost, and that is the reason we chose to disable it for our Live Bus Map.
All of the most popular browsers are supported, but we do recommend the use of the latest version of Google Chrome, as we have found it works best in most scenarios. If you don’t already have it, you can download it here. Please avoid booking a tour using Google Chrome’s Incognito function.
Guest purchases made by credit card will reflect a charge from West Coast Sightseeing Ltd. on their statements.
100% of our Hop-On, Hop-Off Double-Decker fleet is motorized wheelchair and scooter accessible. The wheelchair lifts on our vehicles have a maximum capacity of 650lbs (300kgs).
Unfortunately, our Guided Tour buses do not accommodate motorized wheelchairs or scooters at this time.
Our drivers will operate the wheelchair lift and assist guests with safely fastening the mobility aid in its designated place.
Stop #2 – Pinnacle Hotel Harbourfront sidewalk is inaccessible for the wheelchair lifts. Guests with motorized mobility aids will have to board at the closest alternative Stop #1.
No, there is no additional cost.
