FAQ

We’ve compiled a list of our most common questions. Still have questions? We can help! Give us a call at 604-451-1600.

Guided Tours

Explore, learn, and be amazed by Vancouver’s soaring skyscrapers, urban beaches, and coastal rainforests on our fully guided tours complete with expert commentary.

Are the tours canceled if it rains?
Are the tours wheelchair accessible?
What should I wear?
What should I bring on the tour?
What is your cancellation policy?
Do you offer tours in my language
Do you allow pets on the bus?

Hop-On, Hop-Off

What does your perfect Vancouver day look like? Hop-On, Hop-Off tour, you can choose from over 20 stops at world-class attractions!

Where can I start the Hop-On, Hop-Off tour?
Is there commentary in my language?
What do you mean by convertible clear-top buses?
Is the Hop-On, Hop-Off bus wheelchair accessible?
Can I bring a baby stroller on the bus?
Does the Hop-On, Hop-Off tour include entrance to any of the attractions?
How long does the tour take?
What is the bus frequency at each stop?
What does it mean to have a 24 Hour Pass?

Technical Questions

Having problems viewing our site, or getting have questions about the booking process? We’re here to help! If you can’t find the answers to your questions below, please don’t hesitate to contact us on 604-451-1600 or via the Contact Us form.

What security do you have on this website?
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