Frequently Asked Questions
Are strollers and other large items allowed?
Strollers are not allowed onboard. Larger items can be stored in the Prince of Whales office on shore during the tour.
What should I wear?
Please dress warmly. Wear closed toe shoes, long pants, warm sweater and a jacket that will block the wind. Bring sunglasses, sunscreen, and a plastic bag to protect your electronics. You may get wet.
Are whale sightings guaranteed?
This adventure is covered by our Year-Round Whale Sightings Guarantee. If we won't see whales, you can join us on another tour, free of charge, at any point in the future.
Can I store my belongings somewhere safe during the tour?
Backpacks, purses and other personal belongings can be stored in locked storage bins on shore during the tour.
What is the cancellation policy?
The Prince of Whales cancellation policy states that “all cancellations made after 48 hours or ‘no-shows’ will be subject to the full charge of the fare.”
When and where do I need to check-in?
Check In: 30 minutes before departure Check in Location: 1666 Duranleau St (Granville Island). The tour will depart from Prince of Whales Adventure Center located on Granville Island in Vancouver, next to Ten Thousand Villages store, opposite the yellow building of Bridges restaurant.
Is this tour suitable for everyone?
No. This adventurous activity is NOT suitable for guests with previous history of medical conditions including (but not limited to) back or neck injury, recent surgery and/or current or suspected pregnancy. Children under 120 cm tall are not allowed.