Guest Services Representative, Street Team + Port Operations

Supervisor: Guest Services Manager, Street Team + Port Operations
Start Date: Approx. April 10, 2017
Approximate End Date: Approx. September 2017
Work Hours: 35-40 hours/week
Application Deadline: Tuesday, March 14, 2017

Role

As a Guest Services Representative, you will be part of our Street Sales + Port Operations Team welcoming visitors to Vancouver. The large part of your role will be selling tours and attractions while acting as an information hub for tourists.

Your work will include:

  • Offering information, directions, and suggestions on things to do in Vancouver
  • Selling experiences and making reservations for guests, our Street Team, hotel
    concierges, and wholesalers
  • Communicating with the team and supervisors
  • Accurately performing sales transactions through handheld point-of-sales system
  • Assisting Tour Guides + Drivers by issuing tickets on board the bus
  • Greeting cruise ship passengers at the Port of Vancouver cruise terminal
  • Providing exceptional guest service at all times

WHAT WE’RE LOOKING FOR IN YOU

  • You are humble, hungry, and people smart
  • Vancouver is your home and you love to share it with the world
  • You have great verbal communication skills (maybe in a few different languages!)
  • You have an outgoing personality and strong interpersonal skills
  • You can keep your cool in tense situations and can work under pressure
  • You are resourceful with a great memory
  • You love working outdoors and are able to stand or walk for long periods of time
  • You have a flexible schedule and are available to work weekends and holidays

WHAT YOU’LL LOVE ABOUT US

  • We take the time to understand and appreciate the experience from our guest’s point of view
  • We have a passionate desire to exceed expectations in everything we do
  • We give and earn respect through genuine kindness and consideration
  • We work towards a common goal through communication, trust and collaboration. We are loyal, supportive and willing to work together

SOME OF THE AMAZING PERKS WE OFFER

  • Free admission for you and a guest to over 190 attractions offered through the Tourism Challenge Privilege Pass
  • Invitations to tourism industry events, parties, networking opportunities, and
    familiarization tours
  • Free tours and discounts for yourself, friends and family
  • Coaching and training on sales and teamwork
  • Employee referral incentives
Apply Now