New Season, New Brochure!

Starting October 1st, 2019 find our new Winter brochure at a nearby hotel or partnered attraction. Inside you will find Hop-On, Hop-Off route and stop updates, seasonal guided tours and more!

WESTCOAST Sightseeing

Guest Service Representative, Reservations Specialists

Application Deadline : April 1, 2019
Start Date : Approx. April 10th, 2019
End Date : Approx. October 2019
Work Hours : 35-40 hours/week
Wages : TBD
Department : Reservations + Contact Centre

As a Guest Services Representatives, you will part of our Reservations Centre Team welcoming visitors to Vancouver and helping to create remarkable experiences. Your main focus will be to book experiences through phone and email while acting as a local expert for guests visiting our city.


  • Offering information, directions, and suggestions on things to do in Vancouver
  • Selling experiences and making reservations for guests, our Street Team, hotel concierges and wholesalers
  • Communicating with the team and supervisors
  • Accurately performing sales transactions over the phone and through email using our online booking system
  • Providing exceptional guest service at all times


  • You are hungry, humble and people smart
  • You love Vancouver and you want to share it with the world
  • You have great verbal communication skills (maybe in a few different languages!)
  • You can keep your cool in tense situations
  • You are a quick learner who thrives in fast-paced environments
  • You enjoy working with computers and learning new programs
  • You are a quick on your feet, and able to analyze and solve problems quickly
  • You have a flexible schedule and are available to work weekends and holidays


  • Free admission for you and a guest to over 90 attractions offered through the Tourism Challenge Privilege Pass
  • Invitations to tourism industry events, parties, networking opportunities and familiarization tours
  • Free tours and discounts for yourself, friends and family
  • Coaching and sales on sales and teamwork
  • Employee referral incentives
  • Work in the downtown core, only 2 minutes away from Waterfront Station