Guest Services Representative, Reservations Office

Supervisor: Guest Services Manager
Start Date: Approx. April 10, 2017
Approximate End Date: Approx. October 2017
Work Hours: 35-40 hours/week
Application Deadline: Wednesday, March 01, 2017

Role

As a Guest Services Representative, you will be part of our Reservations Team welcoming visitors to Vancouver. Your main focus will be to book experiences through phone and email while acting as an information hub for both guests and drivers.

Your job will require:

  • Offering information, directions, and suggestions on things to do in Vancouver
  • Selling experiences and making reservations for guests, our Street Team, hotel concierges, and wholesalers
  • Communicating with the team and supervisors
  • Accurately performing sales transactions over the phone and through email using our
    online booking system
  • Providing exceptional guest service at all times

WHAT WE’RE LOOKING FOR IN YOU

  • You are humble, hungry, and people smart
  • Vancouver is your home and you love to share it with the world
  • You have great verbal communication skills (maybe in a few different languages!)
  • You can keep your cool in tense situations
  •  You are a quick learner who thrives in fast-paced environments
  •  You enjoy working with computers and learning new programs
  • You are quick on your feet, and able to analyze and solve problems quickly
  • You have a flexible schedule and are available to work weekends and holidays

WHAT YOU’LL LOVE ABOUT US

  • We take the time to understand and appreciate the experience from our guest’s point of view
  • We have a passionate desire to exceed expectations in everything we do
  • We give and earn respect through genuine kindness and consideration
  • We work towards a common goal through communication, trust and collaboration.
  • We are loyal, supportive and willing to work together

SOME OF THE AMAZING PERKS WE OFFER

  • Free admission for you and a guest to over 190 attractions offered through theTourism Challenge Privilege Pass
  • Invitations to tourism industry events, parties, networking opportunities, and
    familiarization tours
  • Free tours and discounts for yourself, friends and family
  • Coaching and training on sales and teamwork
  • Employee referral incentives
Apply Now