Frequently Asked Questions
What should I wear?
Is there an age restriction?
What is the cancellation policy?
What if I need to use the washroom?
The Haunted Trolley does not make stops while on tour for providing washroom breaks for guests. Please use the facilities at Canada Place prior to boarding."
Do you allow pets on the bus?
Are the tours wheelchair accessible?
Unfortunately, we are unable to accommodate motorized scooters/wheelchairs or folding wheelchairs, walkers or strollers on our Hop-On, Hop-Off buses due to limited storage capacity and provincial laws prohibiting luggage and other items which are not securely or properly stored onboard.
Gray Line Westcoast Sightseeing can offer folding wheelchair, walker and stroller accessible buses on our Guided Tours. We cannot accommodate motorized scooters/wheelchairs on any of our buses. Please check with our Contact Centre for the availability of a wheelchair accessible bus before confirming your tour by calling 604-451-1600 or at firstname.lastname@example.org.
For guests who were looking forward to our Hop-On, Hop-Off Sightseeing experience, we are happy to offer a special rate of $69 per person to our City + Lookout tour guided tour for the entire group. Please contact our Contact Centre to check availability.
We are not able to accept any type of motorized scooters/wheelchairs on our buses.
How do we pay for tours and attractions?
Gray Line Westcoast Sightseeing accepts payment with VISA, Mastercard and American Express. Direct Debit is currently not available.
Tickets purchased through WeChat or Alipay will not be accepted.
Gray Line Westcoast Sightseeing
Prices include attraction admission and taxes. Gratuity is optional and is not included in the price. If you feel our staff have gone above and beyond your expectations, gratuity will be greatly appreciated.